XCALLY: The Omni Channel Contact Center and Unified Communications Solution for the greatest customer contact experience

XCALLY is an innovative Omni Channel Contact Center and Unified Communication solution that enables brand owners to engage in rich conversations with its consumers through voice, video, SMS, E-mail, FAX and even Social Media.   

XCALLY VERSION 2.0 is NOW XCALLY MOTION

Motion is the name for our second version of XCALLY. Our new GUI and the latest Omni Channel technology. XCALLY now comes with out-of-the-box CRM connectors to speed integrations with Desk, Freshdesk, Salesforce, SugarCRM, vTiger, Zendesk and Zoho. This version allows for a more rapid deployment of IVR projects with better speech recognition and text to speech engines. Our new DialogFlow component enables Artificial Intelligence and the creation of rich ChatBots or VoiceBots of better customer service automation.

This is why we believe XCALLY is Beyond The Customer Journey.

XCALLY is a mature and globally RECOGNIZED product

Launched in 2012 and with several years in production, XCALLY has reached all the globe thanks to thousands of customers.   And with Shuttle and Motion patented technologies XCALLY enables truly Omni Channel communications between consumers and brand owners.

INSTALLED IN 60+ COUNTRIES

From North America to the Pacific up to Asia and Europe.   XCALLY has the largest community of satisfied Omni Channel Contact Center Software users through the globe. 

USED BY 12,000+ AGENTS

XCALLY not only serves the BPO industry but many others such as the E-commerce, Education, Healthcare, Insurance,  Public Sector, the Service Provider and Telecom, Transport and many other industries.

TRANSLATED TO 15 LANGUAGES

XCALLY is so popular worldwide that our team has been requested to translate both the administrative and agent interface to other languages for a better usage experience.

XCALLY is a Call Center Category Leader and a Front Runner

XCALLY IS AN AWARD WINNING CONTACT CENTER SOLUTION

XCALLY has been included in the Call Center Category Leaders Q1 2019 by GetApp. Software Advice has named XCALLY a FrontRunner for Call Center with a Usability Score of 4.81 out of 5 and a User Recommended score of 4.84 out of 5.   XCALLY has been also reviewed in Capterra with 5 stars average.

These are the most highlighted features loved by XCALLY customers:

USER FRIENDLY

XCALLY is managed over a simple and intuitive web browser interface.  Just drag and drop blocks in our IVR designer to create your custom communication flow.

EXTENDABLE AND PROGRAMMABLE VIA API

XCALLY is a fully programmable contact center platform.  Just call XCALLY API to make it behave just the way your business needs it.

SELF HOSTED

Run XCALLY on your premises or on the cloud; on your cloud or on a third party's cloud.  XCALLY is High Available and Disaster Recovery compatible.

XCALLY HAS EVERYTHING YOU NEED TO SUCCEED

From Omni Channel up to Artificial Intelligence XCALLY offers a complete enterprise Contact Center Suite.   

XCally Omni Channel

OMNI CHANNEL

Enable customer facing interactions through voice, video, web chat, e-mail, SMS, fax and even through social media.

XCally Contact Manager

CONTACT MANAGER

No CRM? Not a problem.  Use XCALLY Contact Manager to keep a Customer Journey with deep detail of every interaction. 

XCally API Open Channel

OPEN CHANNEL API

Create connections between different and custom channels or just integrate with 3rd party information systems.

XCally Unified Desktop Agent Bar

DESKTOP APP

Our Windows based Unified Desktop Agent offers one window experience to all your customer reps.

XCally WebRTC Webphone

WEBPHONE

Thanks to our WebRTC add-on turn any smart device with a web browser into a workstation capable of omni channel communications.

XCally Motion Bull Dialer

AUTOMATIC DIALER

Maximize the efficiency of your team with our automatic dialer that works in Predictive, Progressive and Preview modes.

XCally Cally Square IVR

IVR

Create dynamic communication workflows using external data sources, Speech Recognition or Artificial Intelligence engines.

XCally jScripty Script Manager

SCRIPT MANAGER

Help your customer reps to say what they need to say at the moment needs to be said. Create forms and collect data.

XCally Automations

AUTOMATIONS

Create pop-up windows, push data into CRMs or simply create chat bots or voice bots interactions.

XCally Realtime Monitoring

LIVE MONITORING

Quality Assurance requests? not a problem.  Monitor or barge in to live conversations.

XCally Analytics and Reporting

REPORTS

Browse through more than 60 industry standard reports to catch the performance of your team.  Build custom reports if needed.

XCally custom dasboards

DASHBOARDS

Create live dashboards to monitor the activity of your operation.  Catch the latest activity on a web page or cast it into a monitor screen.

BUSINESS APPLICATIONS AND CRM INTEGRATIONS

XCALLY provides out of the box native integration with the most common business applications and collaboration software.

PLANS AND OPTIONS

We have a special edition for every type of operation.

OMNI GOLD

For Inbound operations

Software, SaaS or Bundled

  • Supports voice channel
  • Cally Square IVR designer
  • API and CTI connectors
  • Contact Manager
  • Omni Channel
  • Open Channel 

ULTIMATE

For blended operations

Software, SaaS or Bundled

  • Supports voice channel
  • Cally Square IVR designer
  • API and CTI connectors
  • Contact Manager
  • Omni Channel and Open Channel
  • Automatic Dialer and Script Manager

DIALER GOLD

For Outbound operations

Software, SaaS or Bundled

  • Supports voice channel
  • Cally Square IVR designer
  • API and CTI connectors
  • Contact Manager
  • Automatic Dialer
  • Script Manager

THE BEST INDUSTRY LEADERS USE XCALLY

Contact Us

Let one of our experts answer all of your questions and even give you a live tour.  Please fill out the form so we can connect with you.  You may also use the below contact information.

Contact Info

2645 Executive Park Dr.,
Ste 319. 
Weston, FL 33331.
info@XCallyUSA.com